The computer maintenance technician ensures the maintenance and repair of computer equipment. He can also carry out the installation of new equipment or ensure the training of users.

business description

Replacing a computer's motherboard, installing software, understanding why the printer is blocked...
The computer maintenance technician is a key figure in most tertiary companies, all equipped with computer tools. Very technical, his activity puts him in contact with equipment, users and IT specialists. 

In the IT department of a company or in an ESN (digital services company) he is responsible for the management and maintenance of hardware and software. He also trains users, for example to help them understand how new software works. 

In addition, he advises them on the purchase and technical installation of equipment. 

The working conditions of this technician are sometimes difficult (heavy hours, numerous trips, on-call periods, staggered hours, etc.), especially when working in an ESN. A bac + 2 is recommended.

home computer repairman

The computer troubleshooter solves daily problems for the use of computers. It has to deal with bugs, viruses, connection or installation problems. He can work in his studio, in large surfaces or on his own account by repairing at home. He must have a good computer culture and quickly detect breakdowns. It's a job that also requires patience and pedagogy, we stay in contact with the customer.

Basic Activities and Competencies

Activities

* Remotely diagnose hardware or software computer malfunction 

* Identify the resources needed to resolve a malfunction 

* Guide the user to solve the malfunction or take control of the system remotely 

* Identify the intervention phases based on information from the help desk diagnosis, the hot line, the manufacturer's files 

* Change or repair a defective element or assembly 

* Configure the workstation to the user's needs and perform functional tests 

* Carry out cleaning and adjustment operations on materials and equipment 

* Fill in the intervention monitoring supports and transmit the information to the department concerned. 

* Install, maintain and troubleshoot computer equipment 

* Carry out an intervention requiring authorization 

* Perform a standard configuration on a workstation 

* Install or configure equipment in the customer environment 

* Install or configure a network server 

* Intervene remotely within the framework of an organization 

* Intervene on sites/customers as part of an organization 

* Integrate components of computer or office equipment 

* Perform network cabling of computer or office equipment 

* Dismantle equipment 

* Recycle electronic components 

* Establish an intervention estimate 

* Evaluate the deadlines for a service 

* Evaluate the costs of a service 

* Deploy degraded operating modes (standby solution) of computer or office equipment 

* Fill in a stock tracking system 

* Train an audience in the use of equipment 

* Provide technical assistance to employees 

* Develop business proposals 

* Coordinate the activity of a team

Competencies

*Linux operating system 

* MacOS operating system 

* Windows operating system 

* Android computer operating system 

* VirtualBox computer operating system 

* VMWare computer operating system (architecture virtualization) 

* Principles of hardware and software integration 

* Mechanical 

* Connectivity 

* Encryption / cost calculation 

* Inventory management software 

* Use of computer system (embedded or fixed)